Request support for your sewing or quilting machine

We are here to support you and your machine! Whether you are having problems, need maintenance or just have some questions, we are here to help.

Troubleshooting

Gammill machines

Before submitting a help ticket or calling for a service visit, we kindly ask that you try to troubleshoot your error by going through the steps in our Troubleshooting Guide.

You can also visit our Video Library for helpful video instructions.

If that doesn’t solve your problem, please submit a Help Ticket through the form on this page. For time-sensitive inquiries, please call us directly at 208-250-9277.

You can also call Gammill Technical Support at 417-256-5919. Press 1 for handguided machines, 2 for Statler, and 3 for Elevate

Juki machines

Please submit a Help Ticket through the form on this page. For time-sensitive inquiries, please call us directly at 208-250-9277.

You can also call Juki America Customer Service at 305-594-0059.

Request a service call or visit

Service calls

Our technicians here at Highland Gammill conduct regularly scheduled service routes throughout Idaho, Wyoming, and Montana.  We typically visit each area in our territory every 60-90 days.

  • Current rate is $299 for a Standard Service Call (2 hrs). Each additional hour is $75.  *As of June 1, 2021, our Standard Service Call rate will be $349 (2hrs).  Each additional hour will be $95.
  • Parts if needed are additional.
  • There is no mileage charge for our Standard Service Call.

We also offer “emergency service” if you cannot wait. Pricing is $349 for the first hour, $95 for each additional hour, and $1 per mile one way from your nearest Gammill Service Technician location: Boise, Idaho Falls, Casper.

Maintenance

Regular maintenance helps prevent repairs!  We offer a discount for regular maintenance because we want your machine to last for generations.  Find more details on our maintenance agreement here.

Request a service/maintenance visit

If you would like to request a visit, please complete the following form:

    Submit a help ticket

    The best way to get help is to fill out this form to submit a help ticket with us. We'll be in contact soon!

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